Terms And Conditions

Website Terms of Use

These terms of use apply to your access and use of our websites, alicesshop.com and any subsecvent ones (the "Site"). Please read these terms carefully. By continuing to use the Site, you agree to be bound by them. If you do not accept these terms, you should not visit or use the Site.



Accessing the Site

Most of the areas of the Site are accessible without registering your details with us. However, if you want to save your designs on the Site or sell your designs as a merchandiser, you will need to register an account.

If you register an account with us, you should ensure that your login details (including any user ID, password or other piece of information that forms part of or security measures) is treated as confidential and is not revealed to anyone else. Where you are using the Site in the course of your business, please ensure that only the people who need to use the Site on your behalf, have access to your account login details. Where you suspect that anyone else knows your login details or has used your account, please let us know straight away by calling 07555 709 611.

We try to make the Site available 24 hours a day, but it is available free of charge and we do not guarantee that the Site or any content on it will always be available or that your use of the Site will be uninterrupted.

You are responsible for making all necessary arrangements for accessing the Site. Access to the Site is granted on a temporary basis and we can change the arrangements for access to, deny access to, close or suspend part or the whole of the Site at any time, for any period of time, and for any reason without telling you beforehand and without liability. Accuracy of the information on the Site

The information available on the Site has been published in good faith and we will do our best to ensure that it is accurate and up to date. However, occasionally, there may be errors in the information or it may be incomplete or out of date due to human error or circumstances beyond our control. Our Terms and Conditions of Sale set out your rights where prices are stated incorrectly and where any products you receive do not match the description provided on the Site.

Any reviews or opinions posted on the Site are for information purposes only and should not be taken as recommendations or advice.


Computer viruses

We will try to ensure that the Site is free from viruses and other technically harmful material but unfortunately, due to the inherent risks associated with using the internet, we cannot guarantee this. Although we may carry out security measures for your protection, you acknowledge that it is your responsibility to carry out sufficient procedures and checks (including anti-virus and other security checks) to meet your needs.




Your right to use the Site

You may only use the Site for lawful purposes and in accordance with these terms of use.

We are happy for you to print or download/save one copy of each page of the Site for your personal reference purposes and you may print or download/save any information we expressly make available for printing or downloading/saving (such as these terms of use) a reasonable number of times for your personal reference.


Links to the Site

You can create links to the Site but you should:


  • only create links from websites owned by you;
  • only create the link in a way that is fair and lawful and does not damage, cause likelihood of damage to, or take advantage of our reputation;
  • not suggest any form of association, approval or endorsement on our part where none exists;
  • not imply that any content on the Site is your own or that you are licensed to use it; and
  • not frame the Site on any other site.





Links to other websites

We may provide links to websites of third parties that we believe will be of interest and relevant to you. These links are provided solely for your convenience. If you use these links, you leave the Site. Each third party will have its own policies on how you can use their website, how they use your personal data and how they use cookies. Please read the privacy statement and other policies on any website you have accessed in this way.

We have not reviewed all of these third party websites, they are not under our control and we are not responsible for and do not contribute to these websites.

We are therefore not responsible for the content or reliability of such websites and we do not endorse the views expressed within them.


What you cannot do with the Site

You must not copy, scrape, distribute, reproduce or modify any material printed or downloaded from the Site.

You must not use any illustrations, photographs, video or audio sequences or any graphics from our website separately from any accompanying text, or remove any indications of ownership.

Some of the material published on the Site (such as designs uploaded by our customers and displayed on the Site to demonstrate the types of products we create and sell) are not owned by us and you will need to obtain the consent of the owner before using any such material.

You must not publish any copies of materials from the Site in any public forum (whether online or offline), or make any statements or take any actions that could result in liability for us.

You must not, and must not attempt to, use the Site (including by uploading or submitting any designs, images or reviews):

  • to carry out or assist any unlawful or criminal activity;
  • to receive, access or transmit material which is defamatory, obscene, offensive or sexually explicit or which contains or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • in any way that infringes any third party's intellectual property rights or data protection or privacy rights or breaches any contractual duty or duty of confidence;
  • to be threatening or harassing to any other person or to cause annoyance to, inconvenience or needless anxiety, upset, harm or embarrassment to any other person;
  • to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • to access parts of our website that are not intended for public use;
  • to access or monitor the Site or any of its content other than using the Site's navigational structure or for any purpose other than that expressly permitted in these terms;
  • to do anything which places an unreasonably large load on the Site, or its supporting computer systems;
  • to attempt to disrupt or interfere with the Site in any way or with another person's use of the Site, or use the Site as a means of disrupting or interfering with other websites;
  • to probe, scan or test the vulnerability of the Site or any network dbContextected to it;
  • to willfully corrupt any data, documents or material available on the Site or insert or knowingly or recklessly transmit or distribute a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful into our network and computer systems so as to cause harm to the Site, us or other users or which is likely to bring the Site or us into disrepute;
  • to reproduce, duplicate, copy scrape, or re-sell any part of our website in contravention of the provisions of these terms;
  • to access without authority, interfere with, damage or disrupt any equipment, network or software on which the Site is stored or which is used or owned by the Site or that of a third party; or
  • to assist, encourage or permit any other person to do any of the acts described above.


All of the above are forbidden regardless of the means used and some of these acts constitute offences under the Computer Misuses Act 1990.


Intellectual property rights

Unless otherwise stated, we are the owner or licensee of all intellectual property rights in the Site and the material published on it (including the "look and feel" of the Site). These rights are protected by laws and treaties around the world as well as in the UK.




Other Terms and Conditions

In certain circumstances, additional terms and conditions may apply. For example, when you purchase products from us, our Terms and Conditions of Sale will apply and when you register to create a merchandise store to sell your designs, our Merchandise Stores Terms and Conditions will apply.

All of our terms and conditions are clearly set out in the "Terms and Conditions" link at the bottom of the Site for you to access at any time.


Changes to these terms

We may change these terms at any time by updating them, so please ensure that you check them regularly. By using the Site after any changes have been made to these terms, you will be deemed to have accepted the amended terms.




Your personal details

It is important that you know exactly what personal details we collect from you and how we look after and use them, so we have set out full details in our Privacy Policy.

You agree that any personal information you provide to us through the Site (or otherwise) is accurate and up to date.



Your consumer right of return and refund

Consumers have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of: (a) any Personalised Products that have been sent for production;
(b) any perishable Products.

Your legal right to cancel a Contract starts from the date the Contract between us is formed (when we accept your order). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Order acceptance Confirmation on 1 January and you receive the Product on 5 January, you may cancel at any time between 1 January and the end of the day on 19 January.

To cancel a Contract, you must contact us and let us know (before any Personalised Products have gone into production - roughly 30 minutes from the time of the order being placed on our site) that you have decided to cancel. If you would like to cancel a Contract, email us at support@alicesshop.com.

If you cancel your Contract within the cancellation periods set out above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products. Please be aware that if you have ordered Products in accordance with a promotion or discount offer on our Website and your cancellation of part of that order means that you no longer qualify for that promotion, we may reduce your refund to reflect this;
(b) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. If you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us.
We will refund you by the same method of payment that you used to place your order.

Our right to cancel


We reserve the right to cancel any order at any time and issue a full refund.




Returns and exchange

If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses above), then you must return it to us without undue delay and, in any event, not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.

Subject to you contacting us in accordance with clauses above, we will contact you by email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.

You can return Products to the following address:
Alice's Shop,
13 Cambridge Crescent,
Houghton le Spring,
DH4 7LN,
United Kingdom.

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.